End of early registration
IMPORTANT INFORMATION:
Period for early registration finished on February 23. From now on, you should buy your tickets directly at festival reception desk (subject to availability).
At the ticket office we will also continue with the control of enough balance between leaders and followers, so always recommend attending with a partner.
To inquire in advance about the possibility of purchasing tickets at ticket office, you can contact us using the contact form. We will do our best to answer you through this channel, but if it is not possible for us these days, there is only the possibility that you ask directly at the festival ticket office.
EARLY REGISTRATION
If you registered within time frame, you should know that confirmation of the booking necessarily requires receiving the payment in advance (or sending the pertinent bank receipt proving the deposit or bank transfer) by the deadline (last day February 24).
From this date, advance bookings that haven't been confirmed will be cancelled and the only way to buy tickets will be directly at reception desk of festival in Vértice Sevilla Aljarafe Hotel, according to ticket office prices, if there is still place and there are no problems with role balance.
CHANGE/REFUND POLICY:
- For a reservation that has not yet been paid, any type of change will be allowed, subject to new confirmation (availability check and maintaining the leader/follower ratio).
- If the reservation has already been paid, changes to activities may be made, always subject to new confirmation (availability check and maintaining the leader/follower ratio). If the change is approved and results in a lower total amount, no refund of the price difference will be made; if the change results in a higher total amount, the difference must be paid.
- Partial refunds of individual activities within a reservation are not allowed; only cancellation of the entire reservation is possible, subject to the cancellation policy described below.
- The registration is linked to the name provided during registration, so if you wish to change the holder, the original registration holder must notify the organization of the new holder’s name.
- The registration is definitively associated with the declared role (leader/follower), therefore transferring tickets between different roles will not be possible. If a change of person/role is needed in a registration, it must be communicated to the organization in advance and confirmation must be awaited to determine whether such a change is possible.
CANCELLATION POLICY:
Cancellation requests will be processed individually for each participant, regardless of whether the registration was made individually or jointly as a couple in a single form. Under no circumstances will the refund of a registration be granted to a couple if the force majeure cause applies only to one member.
Cancellation requests will be accepted exclusively via e-mail; the following deadlines will apply depending on the date the cancellation request e-mail is received:
- Until December 31, 2025 (inclusive) – 100% refund of the amount paid – minus transfer fees.
- From January 1, 2026 to January 31, 2026 (inclusive) – 25% refund of the amount paid – minus transfer fees.
- From February 1, 2026 onward, no refund will be granted.
If you registered for fully booked classes, the above refunds will apply only if the vacant spot in the classes is filled by a new participant; if the class remains incomplete, you will not be entitled to a refund for the classes whose spot is not filled.
Exceptions:
- In the event of total cancellation of the event, a 100% refund will be issued regardless of the above deadlines. Only if such a refund is not economically feasible for the organization will the option be guaranteed to apply the amount paid toward the next edition of the event or another event organized by the same organizer.
- If changes to the program are required due to reasons beyond the control of the organization, a refund will be issued for the activities that are cancelled and do not take place. For all other activities that remain scheduled, the standard refund policy applies.